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Jennifer Lorenzen's avatar

I don't pass on CC fees yet, but I've considered it. I'm in CA and use Ignition with most of my clients. In CA, Ignition allows is to pass on only CC fees capped at 3% (I think).

My insurance broker and many attorneys I know will pass on CC fees. If they can do it, I'm fairly certain I can without too much push back, and I can still accept checks if people are uncomfortable with entering their bank info in Ignition.

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Crystal Wheeler EA's avatar

When we first made the decision to start accepting credit cards, we decided to simply raise our prices across the board. We get questions from clients every year about whether there is a fee to use a card. With many of them, I explain that our business pays a fee every time someone uses a card, but we don't charge a specific fee for it. Our family firm still sees the majority of our clients for in-person appointments, and we still accept checks. Probably a third of our clients pay by check, even if the check to us is the only one they write each year. We have a lot of small business clients who appreciate my explanation, and can relate it back to their own business. Some of them choose to pass the fee on to their customer and some choose not to. Like you, I'm not going to tell anyone how to run their business, but conversations about business practices and the pros and cons of controversial choices are important to have, and are part of what my clients appreciate about our service.

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